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Order Payments

ORDER VERIFICATIONS

**If you have been asked by Ceretropic customer support to verify your order details, please click here.**

Please upload the documents listed below on the following secured page:

  • Document #1: Photo or Scan of Photo ID
  • Document #2: Photo or Scan of Proof of Billing Address (Utility Bill, etc.)
  • Document #3: Photo or Scan of Credit Card (With last 4 digits of card # visible - all other card numbers may be redacted)

Why do we request this information?
Ceretropic is committed to protecting itself and our customers against the growing threat of online payment fraud. Financial losses or penalties incurred due to online payment fraud can have far-reaching, negative effects - including driving up the cost of items that you purchase to the payment processing options that we are able to make available to you.

At our discretion, Ceretropic reserves the right to manually verify payment details on any purchase prior to the shipment of an order. The details requested may include, but not necessarily be limited to, proof of picture ID and billing address. If you have questions regarding this policy, please do not hesitate to contact us.

Fraud hurts everyone. Your help and cooperation is pivotal to preventing it.

PARTIAL REFUNDS POLICY
Please be aware that Ceretropic cannot issue partial refunds and we are unable to make any exceptions to this policy. With this in mind, we kindly ask that you ensure your order contains every single item that you would like to purchase prior to placing an order.

CERETROPIC.COM COUPON CODES AND PROMOTIONAL OFFERS POLICY

As a general policy, Ceretropic.com does not offer coupon codes or run promotional offers. Unfortunately, many rogue coupon code or "deal" websites have listed fake coupon codes or promotional offers for Ceretropic.com. While we do submit "take down" requests for these fake offers if we are made aware of them, they are almost always published without our knowledge. Because these coupon codes and promotional offers are not and have never been a legitimate offer(s) made available by us, we are unable to honor the coupon code or promotional offer listed on any of these websites. Our apologies for any inconvenience or confusion this may cause. Thank you. 

PAYPAL PAYMENTS

Unfortunately, Ceretropic.com is unable to accept payments sent via PayPal for orders placed on our website. This is not by our choice and we are unable to make any exceptions. As a general policy, PayPal has made a willful choice not to process payments for a variety of nootropic and/or dietary supplement vendors - including Ceretropic.com. While it is true that some smaller vendors in and outside of our industry are able to offer PayPal, this is only the case because they are current outliers of PayPal's internal account audit thresholds. We encourage additional questions or feedback regarding this policy to be directed towards Paypal's customer support team. Thank you.